Terms and Conditions

These Terms and Conditions govern access to and use of all services provided by Golisimo Casino, including the game library, sportsbook, bonus programme, and banking facilities. Golisimo Casino is operated by Casolinia Group and Stellar Ltd, company registration number 15789, under a licence issued by the Anjouan Gaming Authority with reference number ALSI-202411077-FI2. By registering an account and using the platform, you confirm that you have read, understood, and agreed to be bound by these terms, the Privacy Policy, and the Responsible Gambling Policy, as well as all applicable regulations in your jurisdiction of residence. Continued use of the platform following any revision to these terms constitutes acceptance of the updated version.

Eligibility and Account Registration

Access to Golisimo Casino services is restricted to individuals who satisfy all eligibility conditions set by the platform and by the laws applicable in their province or territory of residence in Canada. Registration and use of services are permitted only to persons who simultaneously meet the following requirements:

• Are at least 18 years of age, which is the minimum age enforced across all markets served by the platform
• Are not located in or resident of any country or territory listed as restricted in the platform’s current exclusion schedule
• Do not hold a previously suspended or closed account resulting from a breach of these terms
• Possess full legal capacity to enter into binding agreements
• Provide accurate, complete, and current personal information during and after the registration process

Each individual may maintain only one active account on the platform. The creation of duplicate accounts using the same personal details, email address, IP address, device, or payment method constitutes a breach of these terms. Detection of multiple accounts may result in the cancellation of all associated accounts and the blocking of associated balances pending investigation. The platform reserves the right to request supporting documentation at any time to verify the identity and eligibility of any account holder.

Identity Verification (KYC and AML)

Golisimo enforces a Know Your Customer verification process in line with its obligations under the Anjouan Gaming Authority licence and consistent with FATF-aligned Anti-Money Laundering standards. Verification is not required at the registration stage but is triggered by the circumstances listed below.

Primary triggers for KYC verification include:

• The first withdrawal request from any account, regardless of amount
• Withdrawal amounts that exceed defined thresholds
• Unusual account activity or transaction patterns inconsistent with the established account profile
• Multiple deposits of significant amounts within short timeframes
• Requests to verify payment method ownership in connection with specific transactions

Documents required to complete identity verification are:

1. A government-issued photo ID: passport, driver’s licence, or national identity card
2. Proof of address issued within the last three months: utility bill, bank statement, or official correspondence
3. Proof of payment method ownership, when requested by the compliance team

KYC verification is typically completed within two business days of receiving complete and legible documentation. Players are encouraged to initiate the verification process proactively before requesting their first withdrawal, as this eliminates processing delays at the cashier stage.

Deposits and Withdrawals

All financial transactions at Golisimo Casino must be conducted using payment methods registered in the name of the account holder. Use of payment methods belonging to third parties is not permitted and may result in account suspension and the reversal of the associated transactions.

The table below summarises the general financial conditions applicable to all accounts:

Deposits process instantly across most methods. Cryptocurrency deposits confirm according to the block confirmation requirements of each respective network. Withdrawals are processed on business days only and may be subject to KYC review at the compliance team’s discretion. Players must wager deposits at least once before a withdrawal request is eligible for processing, consistent with standard AML protocols applied by the platform.

Rules Governing Use of Services

Use of all products and services at Golisimo Casino must comply with the specific rules published for each game category and with the general principles below, which apply to all registered accounts without exception:

• All confirmed bets and game rounds are final and cannot be reversed once the game cycle has closed
• Game outcomes are determined by certified Random Number Generator systems supplied by licensed studios and audited by independent third-party organisations including eCOGRA
• The use of automated software, bots, scripts, artificial intelligence tools, or any mechanism that simulates or replaces human interaction during play is strictly prohibited
• Exploiting technical errors, game malfunctions, or pricing inconsistencies in the sportsbook to obtain unintended advantages constitutes a breach of these terms
• All interactions with the support team must be conducted respectfully; abusive behaviour may result in temporary or permanent restrictions on account access

In the event of a technical fault affecting a game round or sportsbook event, Golisimo reserves the right to void the affected transaction and return the staked amount to the account balance.

Bonus Terms

The table below summarises the key parameters governing the bonus programme:

Bonus funds and real-money funds are held separately within the account. Winnings generated with bonus funds remain as bonus balance until the applicable wagering requirement is fully satisfied. Golisimo reserves the right to cancel bonuses and associated winnings in cases where patterns of behaviour indicate bonus abuse, including but not limited to coordinated multi-account use, wagering strategies designed to complete rollover with minimal game risk, or the systematic exploitation of promotional conditions in a manner contrary to their intended purpose.

Responsible Gambling

Golisimo Casino promotes responsible gambling and makes a suite of player protection tools available to all registered accounts. These tools can be activated by contacting the support team, which is available 24 hours a day. Available tools include:

• Deposit limits by day, week, or month to restrict incoming funds
• Session time alerts and reality check reminders during active play
• Cooling-off periods for temporary pauses from the account
• Self-exclusion for defined periods or indefinitely
• Account closure with data retention managed in accordance with legal obligations

Access to services at Golisimo is restricted to individuals aged 18 and over. Age verification is conducted as part of the standard KYC process. Players who identify signs of problematic gambling in their own behaviour are encouraged to contact the support team immediately to activate any of the available protection tools. During any active restriction or exclusion period, deposits and withdrawals associated with the account are frozen in accordance with the responsible gambling policy.

Account Inactivity and Closure

Players may request voluntary account closure at any time by contacting the support team, provided no withdrawal is pending, no active bonus wagering is in progress, and no open dispute is under review. Accounts that remain inactive without any login activity for an extended period may become subject to administrative policies including the application of maintenance charges against the available balance as specified in the full terms published on the platform. Logging into the account periodically maintains active status and prevents reclassification as dormant.

Limitation of Liability and Amendments

Golisimo is not liable for losses arising from internet connectivity failures beyond the platform’s control, planned maintenance communicated with advance notice, or events of force majeure. The services are provided for entertainment purposes. Participation in casino games and sports betting involves real financial risk, and no outcome is guaranteed. Golisimo reserves the right to amend these Terms and Conditions when required by regulatory changes, service updates, or operational revisions. Material amendments will be communicated to registered account holders by notice on the platform or by email with reasonable advance notice. For all questions relating to these terms, support is available 24 hours a day through the live chat function and by email at the official contact address published in the Help section.